http://www.everydaycustomerchampion.com/ Customer Champions can be anyone who inspires you to go back to an establishment again and again. Here's your chance to recognize an Everyday Customer Champion. en Copyright 2011 Mon, 04 Oct 2010 16:40:35 -0500 http://www.sixapart.com/movabletype/ http://www.rssboard.org/rss-specification Joseph "Joe" Mvogo is part of a team at Elavon that offers different programs, price reductions/changes, or other incentives to maintain merchant accounts. His role is not only integral to maintaining customer relationships, his work is vital to Elavon's corporate mission: to provide experienced, highly responsive employees that maintain its reputation for quality service. http://www.everydaycustomerchampion.com/2010/10/joseph_mvogo_a_corporate_and_c.html http://www.everydaycustomerchampion.com/2010/10/joseph_mvogo_a_corporate_and_c.html Customer Experience Customer Service Everyday Customer Champions customer service Everyday Customer Champion speech analtyics Mon, 04 Oct 2010 16:40:35 -0500 Joey Benadretti believes that the customer is SYSPRO USA's focal point. The the result is that SYSPRO customer retention is one of the highest in the industry. Benadretti, president of the enterprise resource planning (ERP) software provider, established CPACT (Continuous Process Action Control Team) to ensure that retention stays high. CPACT is a select group of SYSPRO employees that evaluates and elevates procedures and other conditions at SYSPRO to make the company easier to work with and more effective in all activities. http://www.everydaycustomerchampion.com/2010/04/syspros_joey_benadretti_dedica.html http://www.everydaycustomerchampion.com/2010/04/syspros_joey_benadretti_dedica.html Customer Experience Customer Retention customer retention SYSPRO USA Wed, 07 Apr 2010 12:04:39 -0500 San Francisco Chronicle writer Peter Hartlaub's blog, The Poop. Here's an excerpt: "I hesitate to write nice things about big corporations on this blog. Readers will assume I'm in bed with an advertiser, and I'm guaranteed at least 12 comments from people who insist that Southwest's airplanes are all made by small children in sweatshops in China. I've factored all of that in when I say, without hesitation, that Southwest Airlines rules. They will get my business for a long time, if for no other reason that they hired a guy named Louis Begin -- the Sherlock Holmes of the airline industry lost and found.... During a recent trip to Utah with my wife and kids, my 4-year-old son lost his little blue backpack.... It was a bit of a shock last week when out of the blue, two weeks after our trip, Louis Begin called my wife at our home. This employee managed to track us down [to return the backpack] -- even though there wasn't a scrap of identification in the bag." Read the full story at The Poop. + + + + + + Posted by Ginger Conlon; Excerpt of "My son's lost backpack, or why I'll be flying Southwest from now on" by Peter Hartlaub ]]> http://www.everydaycustomerchampion.com/2009/10/louis_begin_the_sherlock_holme.html http://www.everydaycustomerchampion.com/2009/10/louis_begin_the_sherlock_holme.html Customer Experience Everyday Customer Champions Loyalty customer loyalty customer service Southwest Airlines Fri, 23 Oct 2009 14:22:00 -0500 On a recent trip I had the pleasure of meeting Becca, a night desk clerk at the Holiday Inn in Gainesville, GA, who provided the best customer service I have ever seen. She was on the desk alone, and very busy, manning 3 telephone lines and multiple customers. She kept all of these "balls in the air" with grace, never once losing her composure. She stayed cheerful, polite, and helpful, while switching gears between telephone and desk customers. http://www.everydaycustomerchampion.com/2009/10/holiday_inns_becca_unstoppable.html http://www.everydaycustomerchampion.com/2009/10/holiday_inns_becca_unstoppable.html Customer Experience Customer Service Everyday Customer Champions customer service Mon, 12 Oct 2009 14:20:20 -0500 Tonji is well informed about her job and is always willing to assist others. She is a great asset to Ryla and an excellent customer service agent to recognize during National Customer Service Week. + + + + + + + + Recognized by Todd Camp, team manager ]]> http://www.everydaycustomerchampion.com/2009/10/tonji_hubbard_exceeding_the_st.html http://www.everydaycustomerchampion.com/2009/10/tonji_hubbard_exceeding_the_st.html Customer Service Employee Relationship Management Everyday Customer Champions customer service KPIs Fri, 09 Oct 2009 12:26:47 -0500 I recently had the pleasure of interacting with a fantastic customer service representative at Baudville. Her name is Cara. She did a seemingly small thing for me, but she did it in a big way...and she represented her company extremely well! Baudville asked me if I would like to share my story with you, and I am absolutely delighted to do so. (Please see my letter below.) May the world someday be filled with Caras!!! http://www.everydaycustomerchampion.com/2009/10/cara_of_baudville_exceeding_ex.html http://www.everydaycustomerchampion.com/2009/10/cara_of_baudville_exceeding_ex.html Customer Retention Customer Service Engagement Everyday Customer Champions customer service customer service representatives exceeding expectations Mon, 05 Oct 2009 16:05:14 -0500 Lakewoods Resort ]]> http://www.everydaycustomerchampion.com/2009/10/tom_spangler_serving_up_a_grea.html http://www.everydaycustomerchampion.com/2009/10/tom_spangler_serving_up_a_grea.html Customer Centricity Customer Experience Customer Service Everyday Customer Champions customer experience customer service Mon, 05 Oct 2009 10:33:02 -0500 A-Mrazek Moving Systems. No matter what the elements are (rain, snow, extreme heat) they arrive each morning, on time, never complaining about working late the night before, ready to exceed our customers expectations. It's not about a paycheck, they truly want to make a difference. Visiting with them before they depart for their daily assignments unleashes an energy within me, encouraging me to aim higher, grow stronger, and strive for more. Our van operators and frontline performers are my champions. + + + + + + + + Recognized by Jennifer Paule, CRTS ]]> http://www.everydaycustomerchampion.com/2009/10/the_a-mrazek_team_a_moving_ins.html http://www.everydaycustomerchampion.com/2009/10/the_a-mrazek_team_a_moving_ins.html Everyday Customer Champions employee engagement Sun, 04 Oct 2009 09:48:38 -0500 When a Major Delay = Fabulous Service ". I still cry rereading about my own experience. + + + + + + + + Recognized by Jennifer Paule, CRTS ]]> http://www.everydaycustomerchampion.com/2009/10/ahmed_and_his_colleagues_at_he.html http://www.everydaycustomerchampion.com/2009/10/ahmed_and_his_colleagues_at_he.html Customer Service Everyday Customer Champions customer service word of mouth Sun, 04 Oct 2009 09:43:58 -0500 ReloMary is a LinkedIn icon. An excerpt from her profile: "To put it in a nutshell for you, this work that I love~ Moving. Wow! New LIFE! The process? Ugh. Realtors, Lenders, Movers, Utilities... Hooray! ReloMary handles everything!" ReloMary is well-known for her attention to client needs. I'd recommend her to anyone who needs the types of service she provides! + + + + + + + + Recognized by Mark D. Hughes http://www.everydaycustomerchampion.com/2009/10/mary_lascelles_going_above_and.html http://www.everydaycustomerchampion.com/2009/10/mary_lascelles_going_above_and.html Customer Experience Customer Service Everyday Customer Champions customer experience customer service Fri, 02 Oct 2009 16:43:21 -0500 Danielle Mulcahey is part of my agent team at Midwest Contact Center, a Navitor Company. In her role, Danielle works closely with customers to develop and create personalized business products. She is also a full-time student at Minnesota State University-Mankato and pursuing a degree in teaching. As a valued member of the Midwest Contact Center team, Danielle has the passion and drive it requires to serve our customer base in a manner that is professional and efficient. She is recognized for her consistency in serving both internal and external customers. She enthusiastically subscribes to the organization's customer service methodologies. And, she often takes the initiative to further her own knowledge of the company's products, technology, and systems by proactively asking questions. Above all, Danielle has a sincere interest in creating the best possible experience in all of her phone interactions with customers -- a star quality that the organization appreciates and admires. http://www.everydaycustomerchampion.com/2009/10/danielle_mulcahey_a_pro_at_bei_1.html http://www.everydaycustomerchampion.com/2009/10/danielle_mulcahey_a_pro_at_bei_1.html Customer Service Everyday Customer Champions contact center customer service proactive service Fri, 02 Oct 2009 12:57:27 -0500 I have been using Shim's cleaners for about three years now. I use them for all of my tailor and dry cleaning needs and have recommended them because of the great work they do in both of these areas. In addition to great craftsmanship they also are very courteous to me and the other customers I see come into their shop. I even have my own personal laundry bag that they have given me. In most instances while I am paying Mrs. Shim, Mr. Shim is usually at the door (if they are not too busy) waiting to help me to my car. http://www.everydaycustomerchampion.com/2009/05/the_shimms_customer_satisfacti.html http://www.everydaycustomerchampion.com/2009/05/the_shimms_customer_satisfacti.html Customer Retention Customer Service Everyday Customer Champions customer experience customer service Everyday Customer Champion Wed, 20 May 2009 16:28:02 -0500 This year, 1to1 Magazine's Customer Champion photo shoot was held at Grand Central Terminal. In addition to the shoot, the 1to1 Customer Champions - along with some members of the 1to1 Media staff - were treated to a behind-the-scenes tour of Grand Central by Dan Brucker, media relations officer for Metro-North Railroad. Dan was also our primary contact for the coordination of the photo shoot at the world's busiest train terminal. http://www.everydaycustomerchampion.com/2009/04/dan_brucker_keeping_service_on.html http://www.everydaycustomerchampion.com/2009/04/dan_brucker_keeping_service_on.html Customer Experience Customer Service Everyday Customer Champions customer experience customer service Everyday Customer Champion Thu, 16 Apr 2009 16:55:30 -0500 Rajan Sodhi, PEER 1's vice president of marketing and communications, constantly thinks outside of the box to build strong relationships with PEER 1 customers. He lives by the philosophy of "making the customer the star," and develops unique ways to showcase the great things PEER 1's customers are doing. For example, Rajan has directed videos about successful customers and regularly spotlights customers on the company blogs. http://www.everydaycustomerchampion.com/2009/04/rajan_sodhi_thinking_outside_t.html http://www.everydaycustomerchampion.com/2009/04/rajan_sodhi_thinking_outside_t.html Customer Experience Customer Service Everyday Customer Champions customer experience customer service Everyday Customer Champion Thu, 16 Apr 2009 16:37:20 -0500 In October, my parents ended their relationship with their bank and started banking with Dollar Bank, a regional operation in Pittsburgh and Cleveland metropolitan areas that has been in business since 1855. From my parents' accounts, the branch operations administrator Noreen Dirling takes great care of her customers. http://www.everydaycustomerchampion.com/2009/04/noreen_dirling_banking_on_serv.html http://www.everydaycustomerchampion.com/2009/04/noreen_dirling_banking_on_serv.html Customer Experience Customer Service Everyday Customer Champions customer experience customer service Everyday Customer Champion Thu, 16 Apr 2009 16:28:53 -0500