Gary LaPointe: The Soft Sell Pays Off
I purchased my first car recently and Saturn appealed to me because of their no-haggle price policy. What surprised me, however, was that Gary LaPointe, the finance manager of Saturn of Berlin, in Berlin, CT, didn't try to sell me anything extra after I agreed to buy the car. He didn't try to sell me on an extended warranty, and very honestly explained the downsides to each of the additional coverages I could purchase, not expecting me to sign up for any of them.




