Recently in Customer Retention Category

Joey Benadretti believes that the customer is SYSPRO USA's focal point. The the result is that SYSPRO customer retention is one of the highest in the industry.

Benadretti, president of the enterprise resource planning (ERP) software provider, established CPACT (Continuous Process Action Control Team) to ensure that retention stays high. CPACT is a select group of SYSPRO employees that evaluates and elevates procedures and other conditions at SYSPRO to make the company easier to work with and more effective in all activities.

Continue reading "Syspro's Joey Benadretti: Dedicated to Customer Success" »

Posted at 12:04 PM | Permalink | Comments () | TrackBacks (0)

I recently had the pleasure of interacting with a fantastic customer service representative at Baudville. Her name is Cara. She did a seemingly small thing for me, but she did it in a big way...and she represented her company extremely well!

Baudville asked me if I would like to share my story with you, and I am absolutely delighted to do so. (Please see my letter below.)

May the world someday be filled with Caras!!!

Continue reading "Cara of Baudville: Exceeding Expectations While Delivering on Promises" »

Posted at 4:05 PM | Permalink | Comments () | TrackBacks (0)

I have been using Shim's cleaners for about three years now. I use them for all of my tailor and dry cleaning needs and have recommended them because of the great work they do in both of these areas. In addition to great craftsmanship they also are very courteous to me and the other customers I see come into their shop. I even have my own personal laundry bag that they have given me. In most instances while I am paying Mrs. Shim, Mr. Shim is usually at the door (if they are not too busy) waiting to help me to my car.

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Posted at 4:28 PM | Permalink | Comments () | TrackBacks (0)

Pat Brennan, manager of Wollensky's Grill in New York, is the consummate host and exemplifies one of the tenets of true one-to-one: Relationships are everything. He has a warm smile for everyone who comes in and a hearty thank-you for everyone as they leave. If he knows you, be prepared to have your hand pumped and be briefly grilled on what's new and how you are. It's not glad-handing; Brennan's face exudes interest and sincerity.

Continue reading "Pat Brennan: Customer Service Is All Business" »

Posted at 10:59 AM | Permalink | Comments () | TrackBacks (0)