Everyday Customer Champions are the people who inspire you to go back to an establishment again and again—whether B2B or B2C. Often they are the unsung customer heroes at the front lines who ensure that you have a great experience or that your problem is solved—even if it means going out of their way.
So, who is your Everyday Customer Champion? Is it a barista at Starbuck’s or a salesperson at Nordstrom or perhaps your local dry cleaner or gas station attendant, or maybe it’s a B2B sales or service rep at a supplier’s firm?
Take a moment to recognize him or her below. You’ll be glad you did.
To recognize an Everyday Customer Champion, simply email your story to Ginger Conlon. 1to1 will post all approved stories as soon as possible.
Category Champion Archives:
Joseph "Joe" Mvogo is part of a team at Elavon that offers different programs, price reductions/changes, or other incentives to maintain merchant accounts. His role is not only integral to maintaining customer relationships, his work is vital to Elavon's corporate mission: to provide experienced, highly responsive employees that maintain its reputation for quality service.
Continue reading "Joseph Mvogo: A Corporate and Customer Champion" »
Joey Benadretti believes that the customer is SYSPRO USA's focal point. The the result is that SYSPRO customer retention is one of the highest in the industry.
Benadretti, president of the enterprise resource planning (ERP) software provider, established CPACT (Continuous Process Action Control Team) to ensure that retention stays high. CPACT is a select group of SYSPRO employees that evaluates and elevates procedures and other conditions at SYSPRO to make the company easier to work with and more effective in all activities.
Continue reading "Syspro's Joey Benadretti: Dedicated to Customer Success" »
I saw this terrific story about Southwest Airlines' Louis Begin on San Francisco Chronicle writer Peter Hartlaub's blog, The Poop. Here's an excerpt:
"I hesitate to write nice things about big corporations on this blog. Readers will assume I'm in bed with an advertiser, and I'm guaranteed at least 12 comments from people who insist that Southwest's airplanes are all made by small children in sweatshops in China. I've factored all of that in when I say, without hesitation, that Southwest Airlines rules. They will get my business for a long time, if for no other reason that they hired a guy named Louis Begin -- the Sherlock Holmes of the airline industry lost and found....
During a recent trip to Utah with my wife and kids, my 4-year-old son lost his little blue backpack.... It was a bit of a shock last week when out of the blue, two weeks after our trip, Louis Begin called my wife at our home. This employee managed to track us down [to return the backpack] -- even though there wasn't a scrap of identification in the bag."
Read the full story at The Poop.
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Posted by Ginger Conlon; Excerpt of "My son's lost backpack, or why I'll be flying Southwest from now on" by Peter Hartlaub
On a recent trip I had the pleasure of meeting Becca, a night desk clerk at the Holiday Inn in Gainesville, GA, who provided the best customer service I have ever seen. She was on the desk alone, and very busy, manning 3 telephone lines and multiple customers. She kept all of these "balls in the air" with grace, never once losing her composure. She stayed cheerful, polite, and helpful, while switching gears between telephone and desk customers.
Continue reading "Holiday Inn's Becca: Unstoppable and Unflappable" »
I want to recognize staff member Tom Spangler, a bartender at our golf club house. Although all our staff at Lakewoods Resort is customer oriented, the following is only one example of why he is a champion. Arriving for work, he overheard the group leaders of an outing say, due to high business levels, they skipped the planned breakfast to set up for their event. Tom proceeded to travel back to our main kitchen to procure breakfast ingredients he then prepared for them on the club house lunch grill. The customers were able to set up for the event and get something more than a sweet roll and coffee for breakfast. Needless to say, they were more than impressed as a business and a customer and are using this example in their own customer service training.
Observant, caring, and understanding of the needs for our customers is why Tom is a service champion in our business.
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Recognized by P.C. Rasmussen, Lakewoods Resort
