Tom Spangler: Serving Up a Great Experience
I want to recognize staff member Tom Spangler, a bartender at our golf club house. Although all our staff at Lakewoods Resort is customer oriented, the following is only one example of why he is a champion. Arriving for work, he overheard the group leaders of an outing say, due to high business levels, they skipped the planned breakfast to set up for their event. Tom proceeded to travel back to our main kitchen to procure breakfast ingredients he then prepared for them on the club house lunch grill. The customers were able to set up for the event and get something more than a sweet roll and coffee for breakfast. Needless to say, they were more than impressed as a business and a customer and are using this example in their own customer service training.
Observant, caring, and understanding of the needs for our customers is why Tom is a service champion in our business.
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Recognized by P.C. Rasmussen, Lakewoods Resort
