Everyday Customer Champions are the people who inspire you to go back to an establishment again and again—whether B2B or B2C. Often they are the unsung customer heroes at the front lines who ensure that you have a great experience or that your problem is solved—even if it means going out of their way.
So, who is your Everyday Customer Champion? Is it a barista at Starbuck’s or a salesperson at Nordstrom or perhaps your local dry cleaner or gas station attendant, or maybe it’s a B2B sales or service rep at a supplier’s firm?
Take a moment to recognize him or her below. You’ll be glad you did.
To recognize an Everyday Customer Champion, simply email your story to Ginger Conlon. 1to1 will post all approved stories as soon as possible.
Yearly Champion Archives:
Joseph "Joe" Mvogo is part of a team at Elavon that offers different programs, price reductions/changes, or other incentives to maintain merchant accounts. His role is not only integral to maintaining customer relationships, his work is vital to Elavon's corporate mission: to provide experienced, highly responsive employees that maintain its reputation for quality service.
Continue reading "Joseph Mvogo: A Corporate and Customer Champion" »
Joey Benadretti believes that the customer is SYSPRO USA's focal point. The the result is that SYSPRO customer retention is one of the highest in the industry.
Benadretti, president of the enterprise resource planning (ERP) software provider, established CPACT (Continuous Process Action Control Team) to ensure that retention stays high. CPACT is a select group of SYSPRO employees that evaluates and elevates procedures and other conditions at SYSPRO to make the company easier to work with and more effective in all activities.
Continue reading "Syspro's Joey Benadretti: Dedicated to Customer Success" »
