Ahmed and his colleagues at Hertz and the Utah DMV: Going the Extra Mile for Customers
Although it's been a really long time since it happened, I still remember (and sing the praises of) the Hertz people who drove me across town and waited for me at the DMV to make it possible for me to see my family when they could have just put me back on a flight and sent me home. I have really great things to say about the DMV people, too -- a group not ordinarily known for particularly good customer service. Full details (because they deserve to have you know everything they went through to help me) at "When a Major Delay = Fabulous Service ". I still cry rereading about my own experience.
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Recognized by Jennifer Paule, CRTS
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