For example, my mother recently was hospitalized with pneumonia and must have mentioned it to Noreen during a recent visit to the bank. Noreen actually called my mother later that week at home to check on her. Another time, my mother went to the bank, but Noreen was busy with a customer. Noreen called my parents and apologized to my father. She told him she was busy with a customer and didn't have a chance to say hi to my mother. She also called my mother twice to see if she needed help with her online banking (my mother had previously received instruction for online banking at the branch).

Noreen is the pinnacle of a customer service leader. Therefore I nominate her as a 1to1 Everyday Customer Champion--someone who inspires customers to stay at their local business and routinely helps to solve their challenges.

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Recognized by Mila D'Antonio