Sheila at Babies 'R Us: Follow up When It Mattered Most
I was organizing a baby shower for a coworker who had registered with Babies 'R' Us. We decided to purchase the crib set she had picked out but, after calling several locations, none of them had it in stock and their computer system indicated it was being discontinued. Sheila at the Brookfield, WI, location took my name and number, telling me that you never know what will be coming in the truck later that week.
Well, I resigned myself to the fact that we probably weren't going to be able to get my coworker the set she wanted, so I purchased another, similar set. Several hours later Sheila called me, very excited to tell me that she had found one last set on the clearance rack and had put it aside for me. What great customer service! So many people forget all about a customer once they hang up the phone. To have her call me back after several hours made it very obvious that she had not forgotten about me. The mom-to-be was thrilled when she opened this gift because she too had resigned herself to the fact that she wasn't going to get the set she really wanted. She was amazed that I was able to get my hands on the set she really wanted. The look on her face was priceless!
Thanks Sheila!
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Recognized by Trish Benedict
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