February 2009 Archives

I had a knotty set of problems with billing issues including a credit which resulted in double billing of services. Deb Barker, a Quality Control Specialist for GES Exposition Services in Las Vegas, worked through all the details and provided timely and excellent follow up by phone and email. She finished off my problems by walking through the credit paperwork to affect a credit on my bill in time for me to make my credit card payment...and not irritate my husband! Deb was professional, thorough, and tenacious.

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Recognized by Linda Labarre

Posted at 1:53 PM | Permalink | Comments (0) | TrackBacks (0)

Kathy Phillipo and I work as a true team at Artco in Canton, MA, she as CSR and me in sales. My clients value her opinions, diligence, and caring attitude. One of my clients did a project with another company and said about that CSR "there is nothing warm about her." Although she didn't say in comparison to Kathy, that is what she meant. Kathy goes to bat for the clients and takes ownership of their projects. She discusses every aspect and potential "disaster" that can happen with a project. My clients respect her knowledge and meticulous attention to every detail.

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Recognized by Barbara Smith

Posted at 11:30 AM | Permalink | Comments (0) | TrackBacks (0)

I was organizing a baby shower for a coworker who had registered with Babies 'R' Us. We decided to purchase the crib set she had picked out but, after calling several locations, none of them had it in stock and their computer system indicated it was being discontinued. Sheila at the Brookfield, WI, location took my name and number, telling me that you never know what will be coming in the truck later that week.

Continue reading "Sheila at Babies 'R Us: Follow up When It Mattered Most" »

Posted at 11:24 AM | Permalink | Comments (0) | TrackBacks (0)

Kelly Neely, director of handicapping for the Oregon Golf Association in Woodburn, OR, has worked hard over 14 years to always put the customer first while at the same time ensuring the integrity of the USGA Handicap System...a job that often requires her to be "the police" on the rules. Despite the need to be tough, all our customers know that she is the best person to provide them the answers they need and that the answers will come promptly. She is a diverse, creative individual who "thinks outside the box" and in the process has become one of the most respected individuals in her position in the country among her peers.

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Recognized by Eric Yaillen

Posted at 11:18 AM | Permalink | Comments (0) | TrackBacks (0)

Mark Rogers, of Your Performance Matters in New Berlin, WI, is an exceptional speaker providing seemingly effortless motivation. He gives me the information I need to do my job to the best of my ability. He is always an email away and I am so thankful for him.

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Recognized by Andrea Jameson

Posted at 11:11 AM | Permalink | Comments (0) | TrackBacks (0)

Pat Brennan, manager of Wollensky's Grill in New York, is the consummate host and exemplifies one of the tenets of true one-to-one: Relationships are everything. He has a warm smile for everyone who comes in and a hearty thank-you for everyone as they leave. If he knows you, be prepared to have your hand pumped and be briefly grilled on what's new and how you are. It's not glad-handing; Brennan's face exudes interest and sincerity.

Continue reading "Pat Brennan: Customer Service Is All Business" »

Posted at 10:59 AM | Permalink | Comments (0) | TrackBacks (0)