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October 4, 2010

Joseph Mvogo: A Corporate and Customer Champion

Joseph "Joe" Mvogo is part of a team at Elavon that offers different programs, price reductions/changes, or other incentives to maintain merchant accounts. His role is not only integral to maintaining customer relationships, his work is vital to Elavon's corporate mission: to provide experienced, highly responsive employees that maintain its reputation for quality service.

Continue reading "Joseph Mvogo: A Corporate and Customer Champion" »

April 7, 2010

Syspro's Joey Benadretti: Dedicated to Customer Success

Joey Benadretti believes that the customer is SYSPRO USA's focal point. The the result is that SYSPRO customer retention is one of the highest in the industry.

Benadretti, president of the enterprise resource planning (ERP) software provider, established CPACT (Continuous Process Action Control Team) to ensure that retention stays high. CPACT is a select group of SYSPRO employees that evaluates and elevates procedures and other conditions at SYSPRO to make the company easier to work with and more effective in all activities.

Continue reading "Syspro's Joey Benadretti: Dedicated to Customer Success" »

October 23, 2009

Louis Begin: The Sherlock Holmes of the Airline Industry

I saw this terrific story about Southwest Airlines' Louis Begin on San Francisco Chronicle writer Peter Hartlaub's blog, The Poop. Here's an excerpt:

"I hesitate to write nice things about big corporations on this blog. Readers will assume I'm in bed with an advertiser, and I'm guaranteed at least 12 comments from people who insist that Southwest's airplanes are all made by small children in sweatshops in China. I've factored all of that in when I say, without hesitation, that Southwest Airlines rules. They will get my business for a long time, if for no other reason that they hired a guy named Louis Begin -- the Sherlock Holmes of the airline industry lost and found....

During a recent trip to Utah with my wife and kids, my 4-year-old son lost his little blue backpack.... It was a bit of a shock last week when out of the blue, two weeks after our trip, Louis Begin called my wife at our home. This employee managed to track us down [to return the backpack] -- even though there wasn't a scrap of identification in the bag."

Read the full story at The Poop.

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Posted by Ginger Conlon; Excerpt of "My son's lost backpack, or why I'll be flying Southwest from now on" by Peter Hartlaub


October 12, 2009

Holiday Inn's Becca: Unstoppable and Unflappable

On a recent trip I had the pleasure of meeting Becca, a night desk clerk at the Holiday Inn in Gainesville, GA, who provided the best customer service I have ever seen. She was on the desk alone, and very busy, manning 3 telephone lines and multiple customers. She kept all of these "balls in the air" with grace, never once losing her composure. She stayed cheerful, polite, and helpful, while switching gears between telephone and desk customers.

Continue reading "Holiday Inn's Becca: Unstoppable and Unflappable" »

October 9, 2009

Tonji Hubbard: Exceeding the Standard

Tonji joined the Ryla team in December 2008. Since then she has truly set the standard for what a Ryla employee should be. Her attendance record is flawless, she does the job the way she was trained, and she always has a cheerful and positive outlook. Not only does she provide excellent customer service to the customers, she also meets all her Key Performance Indicators (KPIs). Tonji takes all her assignments as learning opportunities and never gets discouraged when challenging requirements come her way; instead, she always remains positive and happy. She was recently selected as the company's September MVP.

Tonji.JPGTonji is well informed about her job and is always willing to assist others. She is a great asset to Ryla and an excellent customer service agent to recognize during National Customer Service Week.

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Recognized by Todd Camp, team manager